c100 Privacy Policy — How We Protect Your Data

1. Information We Collect

When you use the c100 platform, certain types of information may be collected automatically or with your consent. The following are the categories of information we collect:

Account Information:

• Full name, email address, and phone number registered upon account creation.
• Date of birth to verify that you are 18 years of age or older.
• Passwords are stored in encrypted form and cannot be read by any staff member.

Device and Browser Information:

• Device type, operating system, and browser model used to access the platform.
• IP address and approximate geographic location based on your internet connection.
• Access log data including the date, time, and pages visited within the platform.

Payment Information (MYR):

• Records of deposit and withdrawal transactions in Malaysian Ringgit (MYR).
• Payment methods used, such as TNG eWallet or FPX — your full account number is never stored by c100.
• Transaction history for compliance and financial record-keeping purposes.

Usage Data: Navigation patterns within the platform, games or sections accessed, time spent on each page, and user actions such as bets placed.

2. How We Use Your Information

All information collected by c100 is used solely for legitimate purposes related to the operation of the platform. We use your data to:

• Processing account registration and verifying user identity to maintain platform security.
• Enabling access to all platform features, including Sports Betting, Live Casino, and E-Sports.
• Processing MYR deposits and withdrawals securely and efficiently.
• Sending account-related notifications, transaction updates, and relevant service announcements.
• Detecting and preventing fraudulent activity, duplicate accounts, or platform abuse.
• Meeting legal and regulatory compliance requirements applicable in Malaysia.
• Improves the user experience based on usage patterns analysed in aggregate.

C100 does not use your data for third-party advertising purposes and does not sell your personal information to any outside parties.

5. Sharing Information with Third Parties

C100 does not sell, rent, or share users' personal information with third parties for marketing purposes. However, there are limited situations where data may be shared:

• Payment Service Providers: Information required to process MYR transactions is shared with authorised payment gateway providers, who are bound by strict confidentiality agreements.
• Legal Requirements: c100 may be required to disclose user information to the relevant authorities in Malaysia in the event of a court order, criminal investigation, or valid legal compliance requirement.
• Business Transfers: Should c100 be involved in any merger or acquisition, user data may be transferred as part of the business assets, subject to compliance with this privacy policy.

In all of the above circumstances, c100 ensures that data is shared only to the extent necessary, and that recipients are bound by appropriate confidentiality obligations.

6. User Rights, Policy Amendments & Contact Us

Your Rights as a c100 User:

• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: If any information in your account is inaccurate or outdated, you have the right to request a correction. Some details can be updated directly through your account settings.
• Deletion: You may request the deletion of your account and personal data, subject to the minimum record retention requirements set out under Malaysian financial law.
• Objection: You have the right to object to the processing of your data for certain purposes, unless such processing is required to fulfil a legal obligation.

Amendments to This Privacy Policy: c100 reserves the right to update this Privacy Policy at any time. The latest version will always be available on this page, along with the updated effective date. Continued use of the platform after any amendments constitutes acceptance of the revised policy.

How to Contact Us: If you have any questions, requests, or complaints regarding this privacy policy or the processing of your personal data, please contact the c100 support team by email at [email protected]. You are also welcome to visit our FAQ section for further information. We aim to respond within a reasonable timeframe.